1. General Conditions
1.1 Goecco Outdoor Expeditions (here after GOE) Icelandic Ice Cave Guides (here after IICG) and Rejsevæsenet (her after RV)disclaims responsibility for any loss, damage, accidents, or sickness that might occur during our tours. The same applies for any changes in tour schedule due to weather, strikes or any other irregularity outside RV/IICG/GOE’s control.
1.2 RV/IICG/GOE reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.
2.1 Bookings for individuals can be done on-line through our website. If any problems are encountered while booking please send an e-mail to firstname.lastname@example.org . Private Tour bookings can be made by e-mail.
3. Terms of Payment
3.1 Full payment is required when you book your service by RV/IICG/GOE, the booking is confirmed when the payment reaches our bankccount.
4. Validity of Prices
4.1 All rates quoted or shown in our tariffs are fixed and in USD.
4.2 After the invoice has been issued the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes.
5.1 All cancellations must be made in writing (e-mail for instance), in conformity with business practices within the Icelandic/Danish travel industry.
5.2 10% of the price of your tour is non refundable, this percentage reflects our cost of booking & preparing your tour.
5.3 Cancellations made less than 2 weeks and more then 72 hours prior to departure: 50% refund
5.4 Less than 72 hours and more than 24 hours: 25% refund
5.5 Less than 24 hours notice: no refund
5.6 No-show at pickup: no refund
5.7 Please note that cancellation of one or more passengers within a group (like family tours) may cause a price increase for the group or a cancellation fee being applied.
5.8 We strongly recommend that our clients purchase a comprehensive travel insurance to cover possible need of cancellation.
5.9 If RV/IICG/GOE cancels your tour you get a full refund.
6. Travel insurance
6.1 We strongly recommend that you have travel insurance. You must follow the instructions of your guide at all times.
6.2 Special friendly note: Iceland is a new tourist destination and not up to speed on safety when it comes to general safety especially in the winter. Roads, pathways and all surfaces can be dangerously icy. Bring light rubber crampons and wear them!
7. Medical conditions
7.1 When you book you must notify us of any medical condition or medical history and any medications that you are on. In particular, we want to know about asthma, diabetes, heart conditions, allergies to wasp/ bee stings, and food allergies.
8.1 RV/IICG/GOE reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions.
8.2 No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes.
8.3 The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in our operation. However being only humans playing in the Nature, delays may occur for unforeseen reasons. RV/IICG/GOE cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect.
8.4 Force Majeure. "No Party shall be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, , volcanic eruption, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of power sources.
9. Client responsibilities
9.1 With any outdoor activity, there is an element of risk. RV/IICG/GOE operates in remote and mountainous areas. Risks could include hypothermia due to adverse weather conditions, or personal injury or property damage from hiking over rugged and uneven terrain. The staff and management of RV/IICG/GOE take all practicable steps to identify and minimize potential dangers. However, you must follow our instructions (and use the safety equipment provided) at all times.
9.2 Adults accompanying any person under the age of 18 must ensure that the underage person follows our instructions at all times. You must release or indemnify RV/IICG/GOE and our staff against any liability we incur to anyone else, resulting from your failure to follow our instructions or the failure of any person accompanying you under the age of 18 to follow our instructions.
9.3 RV/IICG/GOE reserves the right to exclude a person from a tour at any time if, in the opinion of the guide or operator, that person may be likely to risk the health, safety, or comfort (because of unsociable behaviour) of him or herself, other clients, or the environment.
In such circumstances RV/IICG/GOE will not be obliged to offer any refund or transfer of ticket.
10. Comments or complaints
10.1 RV/IICG/GOE goal is to provide solid and professional customer service. Should our clients be for any reason dissatisfied with the service provided, either by us or by our co-operation partners, we wish to hear about such as soon as any incident arises.
10.2 Should our client be unable to do so at the time, we request that this is done as soon as possible by e-mail, not more than 20 days after departure from Iceland. If complaints have not been placed within that time frame, compensation rights may be jeopardized.
If you want to comment on our tours we welcome you to send us a line. If you for some reason are not satisfied with our services please contact us as soon as possible.
You can either send an e-mail to email@example.com , or write us a letter to our head office in Denmark Admiralgade 19A / 1066 Copenhagen C, Denmark or our Iceland affiliate at Goecco/KBHK Vatnsstígur 3. 101 Reykjavik, Iceland.
If you need any assistance, please never hesitate to contact us!
Goecco Head office Denmark (Rejsevæsenet)
1066 Copenhagen K
Vatnsstígur 3 / 42.
Telephone +354 772 0400.